Monday, June 24, 2019

Subscription bonus changes


Twitch subscription point bonuses

In the month of May, there was an individual that chose to subscribe to the channel, then apparently reversed the charge after the sub was already made, resulting in the removal of that revenue.  Twitch was contacted regarding this, however they chose not to respond to the ticket that was opened regarding it.  The individual was banned after that, not for reversing the charge, but for having temporary access to the subscriber-only section, which couldn't technically be revoked after they already had access to it (this section has a bunch of game freebies listed, something they shouldn't have had access to if they weren't intending on actually subscribing).

Over a month later I was re-watching the Ring_of_Favor mockery stream & realizing that with the follow-up situation with iBreezyy (now Breezops), which are the main individuals that ultimately got that list from being pulled as being public, that Twitch probably wasn't responding due to the continuous reports being filed against my account & the publications that have been continued to be published & updated over continuous ignored violations committed by these individuals, I decided to respond to the auto-reply that I got from Twitch when I initially opened the ticket regarding the subscription "not fully registering" with the following response on 6/17/2019:
I no longer need a response to this support ticket.  I was giving it a chance to be looked at before I decided to take matters into my own hands, but seeing as I received no response to the ticket, the individual was banned & blocked for the reason of "subscription reversal", not because of the fact that it was reversed, but because he had temporary access to a subscriber-only perk (Free Games list via the subscriber-only section of the channel) that could not be revoked once he already had access to it.  If he had enough points to deduct the reversed subscription, I would have deducted the points to cover the reversal, however seeing as he was new to the channel & didn't even get the point bonus from the subscription itself, he was banned instead due to it being apparent that I wasn't going to get a response to this ticket within the time period that they had access to those perks.
This response didn't receive a reply either, however I noticed after my stream running through June 23rd-24th that even after getting a new sub to the channel, my calculated Revenue with Twitch actually dropped (dropping from $53.30 over several months to $51.76 AFTER the new subscription should have been calculated into the total (this means that $3.66 got lost somewhere & I noticed a drop in the rate of funds that I gain from paid subscripitions.

Because it appears I'm getting docked for some reason on Twitch's side, it's been decided that giving a flat rate bonus is no longer going to be a 500 points bonus on tier 1 subscriptions, how I am going to be implying a x5 multiplayer on points for subscribers (this means that you gain 1 point every minute watching, as apposed to 1 point every 5 minutes for non-subscribers). Tier 2 & 3 subscribers will still get increased bonuses above tier 1, but seeing as I can't increase the point multiplayer based on tier, this will be additional points depending on the tier (similar to what was there before, just without the multiplier).

Patreon subscriptions + gift sub requests

I've been tossing around the idea of giving gift subscriptions on Twitch to subscribers over Patreon & as of yet, have not done anything official, however I believe I may have come up with an idea.  Nothing will be changing with the existing benefits, but sooner or later I'm going to be putting some additional tiers on Patreon that allow gift subscriptions on request, but for right now, those this is what the plan is:
  • Patreon subs of $10 or more per month can request a tier 1 gift sub in exchange for 500 points off of their point total on the channel (a $10 sub would get you 1000 points for the month).
  • Patreon subs of $15 or more per month can request a tier 2 gift sub in exchange for 1000 points off of their point total on the channel (a $15 sub would get you 1500 points for the month).
  • Patreon subs of $30 or more per month can request a tier 3 gift sub in exchange for 2500 points off of their point total on the channel (a $30 sub would get you 3000 points for the month).
For those who have been subscribers of the channel since I started using the subscriber-only plugin, you'll already know there are Free Game updates being pushed regularly in that list; the Patreon side of that list is much better formatted & you can opt in for email updates when new games are added as well (occasionally you may get notes about this with email notification on when the stream goes live, however due to character restrictions, how many bonuses I can put in that field is extremely limited & also limited to when I go online, so giveaways may have already ended by the time you get that notification if it's been a few days since I've gone live & you aren't checking the channel daily).

Despite the fact that these tiers are not official yet, I am still going to honor these terms, you just need to request it within the month that you paid into Patreon.  Note however that if the charge is reversed after a gift sub is issued, this is terms for an immediate ban from the channel & block on Twitch, no questions asked & no chance of it being removed; gift sub requests will be removed in the future if there are continuous problems with this & the additional tiers will be removed.

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