Showing posts with label StreamElements. Show all posts
Showing posts with label StreamElements. Show all posts

Thursday, July 22, 2021

Request-based StreamElements store purchases

In response to Patreon's termination of my creator page & the expected discontinuation of streams to my Twitch channel (when cuts on expenses need to be made again due to the cutoff from Patreon funding), I am offering another option to purchasing from the StreamElements store with points gained by supporting (or simply viewing/lurking) the channel.

Originally, I had the StreamElements store set to only allow purchases from it when a stream was running (this was to help mitigate possible abuse of the one-time follower bonus).  However if live streams end due to lack of funds to be able to afford internet service with a high enough rate to even be able to stream single player games, that option won't be available anymore & all points gained will go to waste...

For this reason, I am now allowing a request-based purchase option where people can contact me in order to purchase from the store on request.  These requests can be done over Twitch (if I am following you or have you on my friend list, otherwise a whisper over Twitch will be blocked) or over Discord (you can get my contact by simply joining my Discord, however in order to be able to interact with the channels on the Discord server, you will first need to verify who you are, as it's locked up pretty tight to prevent attacks on it, which has already been proven to be the right decision on past attacks that didn't affect the server when they happened, only directly through DMs until they were blocked & reported).  On request, I'll simply deduct the points from your total & provide the activation key via private message over the form of contact made to make the request.

NOTICE:  Some of these keys are pretty old & it's possible they may have expired.  In the event that something like this happens, I provide a guarantee of refunding the points spent on the key should the key not be functional.  Unfortunately we're both out on the game if a key has expired, but I'm not going to hold a viewer responsible for this if they were committed enough to the channel to have the points to purchase one of these keys, they will get back what was spent in full should this ever be an issue.

Updates to channel bonuses:

I have finished setting back up the tipping system on StreamElements to allow for another means of supporting the channel (if you don't want to pay for cheers directly through the channel or want to be able to support it while not streaming).  Note however the return in points is a lot higher through cheers directly on Twitch (literally 1 point per bit cheered, there is no fee deduction being taken into account here), so it's better to cheer directly through Twitch if you have the option to do so (I just suggest that you don't do this through mobile apps, the costs are usually higher as those mobile apps provide a cut towards the app platforms, which usually gets included in the cost to obtain them).

Unfortunately with the cutoff from Patreon, subscriptions can only be done on Twitch itself (and the return in points is usually less than half of that of the cost of the subscription; points gained from a subscription are based on calculated revenue towards a payout by Twitch).  However subs are necessary if we want to unlock more emotes on the channel (even without subs, there are still cheer emotes that will still be available to those that have reached that amount in cheering, even if they aren't subscribing when they want to use them), so I'm going to set up an incentive for subscriptions on Twitch to reward those that may get us over the threshold for more emotes on the channel.  This new incentive will be that if we reach the unlock point on subscriptions for a new emote, I will give an additional 300 points to all active subs at the time a new emote slot is unlocked (this bonus would actually give more points back than spent on the sub once combined with the standard sub bonus).  Of course 300 points would only cover a tier 1 sub, higher tiers would give a larger bonus upon emote unlock, but considering I haven't received any subs higher than a Prime sub (which is a flat rate of 250 points return on sub, these are always higher than a paid sub), I have nothing to compare it to to calculate how much the bonus would be (should I have a value in the future, I will determine how much that bonus will be).

Tuesday, February 25, 2020

On 2/25/2019, I was made aware of a situation with StreamElements that resulted in a rollback of account data back to Nov. 4th, 2019:
Hello,

We are writing to inform you about a recent issue we had with our loyalty system and the steps we are taking to remedy the situation.

On Monday, one of our loyalty databases maintained by a 3rd party vendor was accidentally deleted from their server along with the related backups. The database held all of our recent customer loyalty program data. As a result, systems which rely on this program--such as giveaways, contests, stream store, watchtime, and media request with loyalty points--were disabled.

Because we were able to identify the issue, we have re-enabled the loyalty program today. Since the vendor informed us that they are unable to restore the lost data, we are using our own offsite backups from November of 2019 to reflect data captured up until that month. We realize this is not ideal, but it is the only option we currently have. If you prefer to opt-out of using the older data we restored, simply use the reset button on your leaderboard.

We apologize for the impact this has on your channel and community and will be putting in additional safeguards to ensure this doesn’t happen again. If you have any additional questions please come by our Discord.
There is very little I can do regarding watchtime & points gained from watching, point bonuses on the other hand, I have the ability to go through past logs & restore point bonuses for follows, raids, hosts & cheers.  These logs include the following:
  • Patreon income logs
  • Dasbhoard logs restored to StreamElements through Twitch API
  • Local IRC logs on my computer
With these I should be able to restore all bonuses to people who deserved them & remove points from those that have had point wipes as a result of breaking he rules of the channel.

Commands & auto-responses will likely also need to be re-written, that will take additional time before another stream can be done & some of those commands may not came back if I can't remember what they were.  Regarding the Fortnite commands, this are still disabled anyways, still waiting to be reimbursed on traps that I got ripped off for as a result of the AFK-kick on 2/12/2020 (which in all honesty, probably won't happen), there won't be any more streams of this game on my Twitch channel until these are reimbursed (solo runs are still being streamed over my Discord channel however).